Pulled live from NYC Open Data's Socrata API — no login, no Kaggle download. 100,000 latest service requests. The numbers a borough president reads on Monday morning.
Staten Island hits its SLA 85.0% of the time. The Bronx hits it 77.5%. The same data shows the Bronx's median resolution is more than twice Queens' or Brooklyn's — 8.3 hours versus 3.6.
That pairing — slower and worse SLA — is the kind of signal that turns into a policy ask. Not "we need more staff", but "where are the staff already deployed, and why is the routing logic favoring one borough over another?"
Recruiters haven't seen this dataset on every other resume. It signals the analyst went looking for a real public problem instead of recycling Titanic.
Sorted best to worst. The Bronx is the only borough below 80%.